FotoWare Support

Do you have a question regarding your FotoWare? Our dedicated support team is here to help.

CONTACT SUPPORT

We strive to respond to all support requests as soon as possible. Meanwhile, explore other helpful resources.

PROFESSIONAL SERVICES

Maximize the potential of your FotoWare solution with customized services.

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FOTOWARE USER GROUP

A LinkedIn group for FotoWare users to connect and learn from each other.

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LEARN. FOTOWARE.COM

Explore our extensive documentation on FotoWare and FotoStation.

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CUSTOMER PORTAL

Bought FotoWare as a license? Access your licenses and updates.

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FotoWare Support Packages​

Being able to get prompt support and expertise is critical to enable improved performance across the whole organization.
Therefore, we provide you with even more agile and flexible support services. 
 

Easily combine the packages with your existing standard support agreement.

Which package suits you best?

Learn more about different tiers of FotoWare Support.

Or, book a meeting, so we can walk you through all the options.

FotoWare Care Platinum

Our most comprehensive support package. For customers who want continuous proactive DAM advisory.

FotoWare ​Care Premium​

For customers who want recommendations, advice and assistance with configurations.

FotoWare Care Plus

For customers who need phone support, faster response and assistance with configuration changes.

FotoWare Standard​

Our basic support services.

Feature List

FotoWare Care Platinum FotoWare ​Care Premium​ FotoWare Care Plus FotoWare Standard​
Services
Technical Support via email or contact form​
Phone Support
4 hours response time
Configuration changes
Dedicated Support Engineer
Dedicated Team of Technical Support and Professional services
Installation of new features and releases on servers
Integration discovery and recommendations
Reviews & Health Checks Quarterly Annaul
Implementation of Standard integration, GDPR Management Training & Adoption
Advanced and Proactive DAM Advisory
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Video Guides and Tutorials


Whether you are just starting with Digital Asset Management, want to learn tips and tricks, or are looking for a complex workflow configuration, we'll try to talk you through every step.

How to upload files and add metadata

How to help users finding content in FotoWare

How to collaborate using annotations

How to customize your FotoWare

How to use Pro interface

How to manage FotoWare users

Success Stories

Get some real-life inspiration from people like you. See how other companies manage and organize their files.

Every year, the healthcare sector produces hundreds of thousands of clinical photographs that ...
Photo: © Queensland Museum, Gary Cranitch Queensland Museum in Brisbane, Australia, is a museum of ...
Feature image: Ⓒ Thor Nielsen / NTNU  Over the years, The Norwegian University of Science and ...