Support care packages
Includes technical support via email or contact form, phone support and 4 hours response time (Mon-Fri 08:00-18:00 CET, excluding public holidays), ad-hoc configuration changes on existing setup, and a dedicated support engineer. 24/7 phone support is available as an add-on.
Includes everything in the Plus package, as well as a dedicated professional services consultant, annual reviews and health checks, recommendations and advice, and installation of new features and releases on servers for On-Premises customers - this excludes maintenance of hardware, server upgrades, and on-site work. 24/7 phone support is available as an add-on.
Includes everything in the Premium package, as well as quarterly reviews and health checks, continuous proactive advice from your DAM advisory team and tailored elements to fit your organization's needs. 24/7 phone support is available as an add-on.