About me:
- 25+ years with Fotoware in customer service and consulting
- Background: Managing Director of a Fotoware partner in Denmark for 15 years
- Languages: Scandinavian languages and English
- Location: Denmark
I provide reliable, expert customer support for Fotoware DAM — troubleshooting incidents, resolving technical issues, and guiding users through both standard and complex use cases to ensure system stability, user satisfaction, and continuous service improvement.
Core Fotoware expertise:
Onboarding new customers
Onboard new customers by tailormade design and configuration of Fotoware matching their needs and requirements across technical and functional aspects.
Migration On‑Prem to SaaS (Fotoware)
Migration of Fotoware On‑Prem environment to Fotoware SaaS while ensuring data integrity, minimal downtime, and seamless transition of archives, metadata, and workflows to the cloud.
Operational improvement
Review and optimization of Fotoware system configuration, including data handling, usage, workflows and performance to ensure optimal operation, scalability, and user experience.
Metadata governance
Validation, design and enforcement of Fotoware metadata models, controlled vocabularies, and field governance to ensure consistent indexing, search accuracy, and long‑term data quality.
Autotagging
Design and implementation of Fotoware Autotagging using workflows and automations to improve metadata quality and asset discovery through AI‑based image analysis and tagging.
Integrations / API
Design and implementation of Fotoware API-based integrations to connect Fotoware with CMS, PIM, ERP, and other third-party systems for seamless data exchange and workflows.
Single Sign-On
Connect Fotoware with enterprise identity providers using SAML / Microsoft Entra ID to enable single sign-on and centralized access management for users.
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