About me:
- 24+ years of experience with Fotoware as a customer and customer service and support
- Background in Forensic Photography at North Wales Police
- Working with Police, Health and Media customers
- Languages: English, Welsh
- Location: Wales
I provide consulting services for Fotoware Veloz on-prem and SaaS, helping customers design, implement, and optimize solutions by aligning business requirements with technical architecture, workflows, and governance best practices.
I provide reliable, expert customer support for Fotoware Veloz by troubleshooting incidents, resolving technical issues, and guiding users through both standard and complex use cases, ensuring system stability, user satisfaction, and continuous service improvement.
Core competence:
Designing and delivering DAM solutions
Supports organizations from onboarding to implementation, ensuring systems are configured around real workflows, teams, and operational needs.
- onboarding new customers
- solution design and configuration
- rollout and adoption
Migration and system optimization
Helps organizations transition from legacy and on-premise setups to modern DAM environments, ensuring continuity, data integrity, and minimal disruption.
- on-prem → SaaS migration
- archive and metadata transfer
- workflow continuity
Workflows, metadata, and automation
Designs workflows and metadata structures that make assets easy to find, manage, and use—while improving efficiency through automation.
- metadata governance
- complex workflows
- auto-tagging and automation
Integrations, access, and system connectivity
Ensures DAM systems work seamlessly with other tools and platforms, supporting secure access and efficient data flow across systems.
- API integrations (CMS, PIM, ERP)
- single sign-on (SSO)
- system interoperability
Optimization and ongoing improvement
Improves how DAM systems perform in daily operations—making them scalable, efficient, and aligned with evolving business needs.
- operational improvement
- performance tuning
- reporting and analytics
