Meet Meet James McAdam - Customer Experience Engineer for Fotoware Veloz

With a background in software development and IT consultancy, James brings real technical depth to Fotoware support — resolving complex issues and building the integrations and single sign-on that connect Fotoware Veloz to customers' wider systems. He keeps deployments stable and users productive across demanding UK sectors like policing, healthcare, retail, and media.

About me:

8+ years with Fotoware in customer service and consulting
Background: IT consultancy and software development
Working with UK customers across policing, hospitals, retail, and media
Languages: English
Location: UK

I provide reliable, expert customer support for Fotoware DAM — troubleshooting incidents, resolving technical issues, and guiding users through both standard and complex use cases to ensure system stability, user satisfaction, and continuous service improvement.

Core Fotoware expertise:

Integrations / API

Design and implementation of Fotoware API-based integrations to connect Fotoware with CMS, PIM, ERP, and other third-party systems for seamless data exchange and workflows.

Single Sign-On

Connect Fotoware with enterprise identity providers using SAML / Microsoft Entra ID to enable single sign-on and centralized access management for users.

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