Meet Floyd Leuenberger - Customer Experience Engineer for Fotoware Alto

Based in Switzerland and working in both German and English, Floyd pairs hands-on Fotoware know-how with a mediamatician's rare blend of media, IT, and communication skills - bringing a fresh, dependable approach to the everyday technical challenges customers face.

About me:

3+ years supporting Fotoware Alto customers in service and consulting, as a support apprentice
Currently training as a Mediamatician (4th year) — a Swiss profession combining digital media, marketing, communication, design, and IT
Languages: German, English
Location: Switzerland

I provide reliable customer support for Fotoware Alto by troubleshooting incidents, resolving technical issues, and guiding users through both standard and complex use cases — keeping their DAM stable, dependable, and easy to use.

Core competence:

Operational improvement

Review and optimization of Fotoware system configuration, including data handling, usage, workflows and performance to ensure optimal operation, scalability, and user experience

Metadata governance

Validation, design and enforcement of Fotoware metadata models, controlled vocabularies, and field governance to ensure consistent indexing, search accuracy, and long term data quality.

Integrations / API

Design and implementation of Fotoware API-based integrations to connect Fotoware with CMS, PIM, ERP and other third-party systems for seamless data exchange and workflows

Fotoware reporting services

Design and setup Fotoware Reporting services using Microsoft Excel or PowerBI Dashboards, covering usage of assets, search and workflows events to support operational and business decisions.

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