About me:
- 2+ years in Fotoware customer service and support — across Customer Experience, SaaS & DAM transformation implementations, and enterprise account management
- Background: customer success and digital transformation in the SaaS and cloud-native space, focused on adoption and growth.
- Working with GLAM and manufacturing customers — Rijksmuseum, UEFA, Breitling, Harry Winston
- Languages: French, German, English
- Location: Switzerland
I provide consulting services for Fotoware Alto, helping customers design, implement, and optimize their solutions by aligning business requirements with technical architecture, workflows, and governance best practices.
Core Fotoware expertise:
Onboarding new customers
Onboard new customers by tailormade design and configuration of Fotoware matching their needs and requirements across technical and functional aspects.
Operational improvement
Review and optimization of Fotoware system configuration, including data handling, usage, workflows and performance to ensure optimal operation, scalability, and user experience.
Metadata governance
Validation, design and enforcement of Fotoware metadata models, controlled vocabularies, and field governance to ensure consistent indexing, search accuracy, and long‑term data quality.
Autotagging
Design and implementation of Fotoware Autotagging using workflows and automations to improve metadata quality and asset discovery through AI‑based image analysis and tagging.
Complex workflows
Design and implementation of complex business workflows — asset/metadata-based automations and transformations — using the Fotoware Alto workflow engine and business rules.
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