Sub-Processors


Document number: 2020-007
Updated October 2022


This page lists all the Subprocessors FotoWare uses to run our software solution. To make it easier to understand which ones apply to you, we have split them between FotoWare as a Service (SaaS) and FotoWare On-Premises.

  FotoWare as a Service    |    FotoWare On-Premises

FotoWare as a Service

FotoWare provides users with a fully self-service Digital Asset Management system in the cloud. When a customer signs up for a FotoWare solution, the first choice to make is that of data center – i.e. where the data will be stored. FotoWare can be deployed in Microsoft Azure data centers in Europe WestUS EastGermany (German Cloud) and Australia East.

Customers in the EU will have their solution hosted in the EU West data center unless they explicitly choose otherwise.

FotoWare also uses several third-party solutions to provide services necessary for the FotoWare DAM offering. These sub-processors are listed below, with an explanation of what they are used for and the data we relay to them.

 

Microsoft

Data Processing Location: Data center based on customer’s location – see above.
Purpose:
Data hosting.
Data processed: Customer assets uploaded in the cloud services.

 

Twilio Sendgrid

Data Processing Location: Europe
Purpose:
Email service provider
Data processed: Name, username, email address
Explanation: When a user signs up for an account on the FotoWare tenant, when a user requests a password reset, invites others to view an album, and for all other operations that involve sending emails from the customer’s FotoWare tenant, Sendgrid is the service that powers the sending of such emails. 
Important: User passwords are never sent as plain text in emails.

 

Zendesk

Data Processing Location: Europe
Purpose: Customer Service
Data processed: Name, email address, (phone number)
Explanation: Personal information is stored when you send a support request.

 

 

FotoWare On-Premises

 
Twilio Sendgrid

Data Processing Location: Europe
Purpose: Email service provider
Data processed: Name, username, email address
Explanation: When a user signs up for an account in our Customer Portal (account.fotoware.com) and requests a password reset, Sendgrid is the service that powers the sending of such emails. The contact person(s) for the agreement needs an Account in order to access downloads, license keys, and other useful information about the agreement.

 

Zendesk

Data Processing Location: Europe
Purpose: Customer Service
Data processed: Name, email, address, (phone number)
Explanation: Personal information is stored when you send a support request.