Data Processors 

Document number: 2020-007
Updated September 2020

This page lists all the services that FotoWare uses to process data. To make it easier to understand which ones apply to you, we have split them into three categories:

Website/Marketing | FotoWare as a Service | FotoWare On-Premises

Data Processors for website data and marketing automation 

Typeform
Location: USA
Data processed: Customer surveys and partner certifications

Hubspot
Location: USA
Data processed: Blog Subscribers, Lead Form, Contact Form, Book a demo, Lead tracking

Salesforce
Location: UK
Data processed: Leads, license information, customer agreements and activities 

Pipedrive
Location: Estonia
Data processed: Sales leads

Google Analytics
Location:
Ireland
Data processed:
Tracking data (used on fotoware.com, fotostation.com, Partner Portal and Customer Portal)

Slack
Location:
Ireland
Data processed:
Anonymous customer tracking

Calendly
Location:
USA
Data processed:
Meeting scheduling

Data Processors for FotoWare as a Service

 

1. Location and compliance with data transfer to third countries

FotoWare provides users with a fully self-service Digital Asset Management system in the cloud. When a customer signs up for a FotoWare solution, the first choice to make is that of data center – i.e. where the data will be stored. As of the time of writing, FotoWare can be deployed in Microsoft Azure data centers in Europe West, US East, Germany (German Cloud) and Australia East.

Customers in the EU will have their solution hosted in the EU West data center unless they explicitly choose otherwise.

FotoWare also uses several third-party solutions to provide services necessary for the FotoWare DAM offering. These data processors are listed below, with an explanation of what they are used for and the data we relay to them.

In order to comply with GDPR Chapter V regarding transfer of personal data outside the EEA, you can rely on having your data stored within the EU.

In some circumstances FotoWare uses data processors located outside the EEA, that may in limited manners process personal data on behalf of FotoWare. Please see the overview given regarding description and purposes of these limited processing operations in the list given below. Data transfer to third countries is based on the EU Model Clauses, approved by the European Commission.

2. List of Data Processors for FotoWare as a Service and their location

Twilio Sendgrid
Location: 
USA
Data processed: 
Email notification service used for SaaS tenants. 
Explanation: When a user signs up for an account on the FotoWare tenant, when a user requests a password reset, invites others to view an album, and for all other operations that involves sending emails from the customer’s FotoWare tenant, Sendgrid is the service that powers the sending of such emails. Important: User passwords are never sent as plain-text in emails.

Salesforce
Location: UK
Data processed: Leads, license information, customer agreements and activities.
Explanation: We use Salesforce to store information about customers (customer's contact person and invoicing information) and the FotoWare products and solutions they are using.

Zendesk
Location: USA
Data processed: Customer support ticket handling
Explanation: Zendesk is our support team’s bread and butter – where they monitor incoming support requests and respond to them. FotoWare support will also be able to look up former support cases you’ve had with us to be able to better assist you.

Pendo
Location: USA
Data processed: Interactive user guides for FotoWare SaaS tenants and user activity tracking.
Explanation: We use Pendo to analyze how users interact with the FotoWare solution. It doubles as a guide tool where we can provide interactive guides and banners that alert users about new features.

NETS Payment Gateway
Location: 
Denmark
Data processed: 
Online payment transactions

BDO / Xledger 
Location: 
Norway
Data processed: 
Customer info, accounting info

ChurnZero
Location: End user data only stored in Europe
Data Processed: Tenant plan information, payment schedule, agreement data and activities.
PII limited to master contact and support ticket data (name, email and company address.

Microsoft
Location: 
USA – Data center based on customer’s location – see above.
Data processed: 
Data storage for customer content on Microsoft Azure.
Explanation: Pictures, videos and documents that users upload will be stored in the account’s storage pool. By connecting FotoWare to the customer’s own directory service (Azure AD/ADFS), FotoWare will not even store usernames and password records locally.

Data Processors for On-Premises FotoWare software

Twilio Sendgrid
Location:
USA
Data processed:
Email notification service used for SaaS tenants. 

Salesforce
Location: UK
Data processed: Leads, license information, customer agreements and activities 

Zendesk
Location: USA
Data processed: Customer support ticket handling

Google Analytics
Location:
Ireland
Data processed:
Tracking data (used on fotoware.com, fotostation.com, Partner Portal and Customer Portal)

Slack
Location:
Ireland
Data processed:
Anonymous customer tracking

Calendly
Location:
USA
Data processed:
Meeting scheduling

Uservoice
Location:
USA
Data processed:
Partner and Customer feedback forum

Mixpanel
Location:
USA
Data processed:
Anonymous user tracking

NETS Payment Gateway
Location:
Denmark
Data processed:
Online payment transactions

BDO / Xledger
Location:
Norway
Data processed:
Customer info, accounting info