How to get support
FotoWare offers support to customers with valid warranty or a Software Maintenance Agreement. The warranty period is 12-months from the purchase date, and includes e-mail support from your local partner.
Signing a Software Maintenance Agreement (SMA) is the best way to protect your FotoWare investment and stay up-to-date with updates and new versions from FotoWare. SMA customers are guaranteed a Next Business Day response. Please contact your local partner for support.
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E-mail support
If you are an end-user of a FotoWare system, you should contact your local partner for support. Email support is offered free of charge to warranty and SMA customers.
If your FotoWare partner does not answer your correspondence you can contact support@fotoware.com for assistance.
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Phone support
FotoWare's partners offer optional phone support at extra charge. Please contact your local partner for details.
Customers in Germany can contact the following number for support, provided they have a phone support contract:
Germany: +49 (0) 40 8787966-87 |
Community
Follow our latest development and get access to early releases on FotoWare Labs. The labs site allows you to comment on our latest developments and help us make the right product.
We also welcome you to follow us on Twitter.