Subscription plans

Standard	Premium	Enterprise
Small and mid-size companies with standard needs. 2+ read-write users 200+ GB storage	Mid-size and larger companies requiring sophistication. 10+ read-write users 1'000+ GB storage	Enterprises in need of ultimate scalability and warranties. 100+ read-write users 5'000+ GB storage
Standard features: Manage any files Adaptive Metadata Semantic search Sharing & embedding	Standard features plus: Virtual content Media Optimisation & CDN Full-scale Automation	Premium features plus: Superior data models DAM, PIM, MDM use cases Highest scalability & SLA
Please inquire	Please inquire	Please inquire

Functionality

The functionality, service levels, and included resources for each subscription tier.

Functionality	Standard	Premium	Enterprise

Primary use cases
Digital Asset Management Manage file-based content using unique metadata, file management and distribution features - a core capability of Fotoware Alto.	v	v	v
Product Information Management Manage any product information such as SKU, product names, features, performance metrics or product images, videos and literature.		v	v
Headless Content Management Manage structured text such as landing pages to disclaimers and complex marketing blurbs or content objects. Fotoware Alto can extend into headless publishing - while it manages your files with a sophistication rarely seen with traditional Web or Headless CMS.		v	v
Master Data Management Manage any data in a connected way and in a central system: your taxonomies & vocabularies, product data, text libraries, organizational details and more. Limitations apply for Premium Plan.		[v]	v
Delivery & Portals
Sharing & Distribution Share content via email or embed links, define expiry dates and accessible formats and metadata.	v	v	v
Branded portals Create and use brandable microsites as your brand portal, content gallery, press corner or dealer portal. Base them on our free SDKs or choose ready-made customizable portals delivered by partners.	v	v	v
Custom branding Have your Fotoware Alto branded with a login page, your logo, your personalized subdomain in the style xyz.picturepark.com, and other select elements.	v	v	v
Custom domain Use a domain name that better reflects your brand such as a dedicated domain xyz-library.com or a subdomain to your existing domain. Upgradeable for Standard or Premium.	[v]	[v]	v
Media optimization Integrate content using tailored embed links or our conversion API. E.g. crop an image around a focal point, resize it and fill Alpha Channel with a specific color - all via URL parameters. Basic usage for Standard Plan (default formats only) with an Add-on available for a fee. See FAQ below for more details.	[v]	v	v
CDN Lever the delivery of your content by using Fastly, our integrated Content Delivery Network (CDN), for faster and highly available delivery around the globe. Includes 2 TB global traffic and 200M requests pm. Subject to a fee for Standard Plan, and also included when using the Media optimization features add-on. Activated upon request or when using Media Optimization for high-load use cases. See FAQ below for more details.	[v]	v	v
Content Management
Manage any file type Manage any file type: images, videos, documents, zip files, and much more. Use metadata to tag the content so that it is well described and can be found easily.	v	v	v
Semantic searches Find your content using semantic searches that help you find what you really meant and not just what you typed.	v	v	v
XMP/EXIF metadata Automatically extract XMP or EXIF metadata embedded in the file when importing into Fotoware Alto, and map XMP/EXIF fields onto Fotoware Alto fields so that any changes to e.g. copyrights or legends are saved back into the file on download from Fotoware Alto.	v	v	v
Content versioning Create historical versions of your content by replacing an existing content item with a newer one, while retaining access to older versions for compliance or workflow purposes.		v	v
Virtual content Define custom content object such as simple text blocks and disclaimers, or more complex: press kits and landing pages, which can be used for headless publishing purposes across different channels.		v	v
Markdown Editor Use markdown in order to format text for metadata or content, i.e defining headings, bullet point lists, bold or underline styles, links, and more.		v	v
Automation & workflow
Automated notifications Send notifications to users via email or in-app, based on customer-defined criteria such as license expiry dates, newly published content, task reminders, and more.	v	v	v
Content life-cycle management Define rule-based content lifecycle workflows which can be used for reviewing, publishing or archiving content and associated metadata.	v	v	v
Product content tagging Ability to define rules according to which product content such as images, videos or documents become automatically associated with the right product information.	v	v	v
Content moderation Define content moderation workflows for e.g. identifying and flagging content that is potentially offensive. Provided via integrated Artificial Intelligence (AI) service providers. Upgradeable for Standard Plan.	[v]	v	v
AI auto-tagging Automatically tag your content e.g. based on visual recognition technology - in the language and with the confidence you need. Provided via integrated Artificial Intelligence (AI) service providers and subject to usage limitations (max. 50k image tagging operations pm unless you use your own AI service account). Upgradeable for Standard Plan.	[v]	v	v
Machine translation Automatically localize your content and metadata in Fotoware Alto using highly accurate and nuanced neuronal machine translation. Deepl GmbH (Germany) is used as a sub-processor. Bring your own account or purchase via Fotoware Alto (usage limitation: 5 million characters per month). Upgradeable for Standard & Premium Plan.	[v]	[v]	v
Custom business rules Create your own business rules that meet your specific requirements. For instance: archive content by a certain date, inform content owners a few days in advance, and then export archived content automatically into a long-term archival system.		v	v
Data modelling & insights
Smart tagging Use a single Smart Tag for associating content with a multitude of relevant [check]additional information, such as data of products, events, campaigns, people, and more. Improve the findability and connectivity of content, and your insights.	v	v	v
Multilingual metadata Use the languages of your choice for metadata or content. Note that limitations apply for the Standard plan: max. 3 languages. Upgrading requires switching to a higher plan.	[v]	v	v
Adaptive metadata Describe, control and find your content by only tracking the metadata that makes sense - depending on the type, lifecycle, purpose or other criteria for content. Upgradeable for Standard Plan.	[v]	v	v
Semantic relationships Relate content semantically and build sophisticated data models that support different search strategies, consistent data capture and better interconnected information.	[v]	v	v
Statistics Access detailed statistics about the activities related to your content via dedicated API endpoint or as a CSV, and combine it with content metadata for true insights into your content and data. Limitations apply for Standard Plan (e.g. no write of statistics of external systems via API allowed).	[v]	v	v
User management
Permission management Manage your users in groups with granular permissions applied to functions, content, formats, metadata, and more.	v	v	v
User roles Group your users into user roles for which you define unique permission. Note that limitations apply for Standard plan (max. 10 user groups) and Premium plan (max. 50 user roles)	10	50	Unlimited
Read-write users The number of read-write user accounts included in the plan. You can upgrade at any time without changing the plan. Please read more in the FAQ below.	2	10	100
Unlimited regular users The number of regular user accounts which can search, share and download content but not write or administrate the system. Note that limitations apply for the Standard plan: max. 2000 regular users. Upgrading requires changing into a higher plan.	[v]	v	v
Single-sign-on (SSO) Single Sign On (SSO) using the Open ID Connect (OIDC) protocol for integration using ADFS 4.0 (Windows Server 2016, and newer) and Azure AD, and on a best effort basis: Onelogin, Okta, and others (untested). Upgradeable for Standard Plan.	[v]	v	v
Self-signups Enable users to self-signup without the need to wait for approval for instant access to a limited set of content, as defined by you. Upgradeable for Standard Plan.	[v]	v	v
Available connectors
Adobe Creative Cloud Extensions or apps for Adobe Creative Suite applications such as Photoshop, Illustrator and Indesign. Provided via partner CI-Hub for an additional fee. Read more	v	v	v
Microsoft Office apps Extensions or plugins for Microsoft Office applications such as Word, Powerpoint and Excel. Provided via partner CI-Hub for an additional fee. Read more	v	v	v
Sitecore connector Pick content stored in Fotoware Alto while working in Sitecore, synchronize content based on metadata into the Sitecore media library, and much more. Provided via partner Brimit for an additional fee. Read more	v	v	v
Sharepoint connector Synchronize your content with Sharepoint libraries or federate your searches from Sharepoing directly onto content stored in Fotoware Alto, and much more. Provided via partner Brimit for an additional fee. Read more	v	v	v
Other connectors & apps Create your content and bring it into Fotoware Alto or deliver content from Fotoware Alto to where it is use or published - using one of the many connectors built by us or trusted partners and offered for free or a fee. See all Connectors & Apps	v	v	v
API & SDK
REST API Build your integrations exactly the way you want by using our well documented REST API.	v	v	v
Hosted Service Providers Build your own Microservice or Service Provider (SP) which can be notified via the Fotoware Alto Livestream e.g. for creating custom exports or notifying 3rd party systems - directly hosted by Fotoware Alto. Note that limitations apply and code certification is required. Upgradeable for Standard Plan.	v	v	v
Stage environment Use a staging environment for peace of mind when you develop new features or we release major updates. Upgradeable for Standard & Premium Plan. Note that limitations apply in terms of availability and stage/dev system storage sizes - please inquire with sales.	[v]	v	v
Unlimited API Calls Enjoy the highest performing, virtually unlimited and prioritized API calls which are only subject to general system protection policies - please read more in the FAQ below	[v]	[v]	v
Maximum scalability Build solutions with the highest scalability in mind as it relates to the number of content or list items, indexed fields and much more. Note that system scalability is still subject to the general system limitations. See FAQ below.			v
Livestream Use the Fotoware Alto Livestream for which you can register with your API client and then have other systems react to specific livestream activities, or log and analyze such activities via your integrated tools for data analytics.			v
SLA & warranties
Service Availability The period of time during which our Cloud Service is warranted to be available per calendar month without critical incidents and excluding scheduled maintenance. Please see the SLA for details.	> 99%	> 99%	> 99%
Support contacts The number of contacts you can register with us and to which we will provide Technical support.	2	5	10
Multisite storage Customer Data is stored in multiple segregated sites within one Region, with redundant online copies of Customer Data replicated periodically from a primary to at least a secondary physically separated site. See the SLA for details.	v	v	v
Suisse Safe Backups Optional periodic backups onto tape which are stored in a Suisse Safe in a location independent from our primary hosting infrastructure providers, with a data retention time of multiple months. Please see the SLA for details. Upgradeable for all plans.	[v]	[v]	[v]
Priority Support Highest priority in our support ticketing queue with a warranted response time. Please see the SLA for details.		v	v
Priority Data Recovery Highest priority in case of a disaster which requires the restoration of data from online or offline backup media. See SLA for details.			v
Custom terms Ability to customize parts of our standard agreements to meet your regulatory or other specific needs.			v
Other features & metrics
Storage & traffic quota Maximum storage and monthly traffic (three months rolling average) included in the plan without being charged extra. Initial traffic for free. See details in the FAQ below.	200 GB	1000 GB	5000 GB
List & Content Items The maximum number of each, content and list items, which can be created. If you overuse this quota then you will need to upgrade during a grace period into a higher plan.	200 000	1 000 000	Unlimited
Search-indexed fields The maximum number of fields (including nested fields) on schemas which have been defined to be searchable or filterable. See details in the FAQ below.	1000	5000	Unlimited
Custom schemas The maximum number of layers, virtual types, lists, fieldset and relationship fields you can define yourself within the system. Note: This excludes all schemas which are system provided by default (such as file types, XMP or countries).	25	100	Unlimited
API Keys The maximum number of API keys that can be used for integrations or 3rd party applications.	2	10	20
Business rules The maximum number of included Fotoware Alto Business Rules (and caches) for content and metadata automation.	50	50	Unlimited

FAQ & definitions

Fotoware Alto users are defined as a named individual identified by a unique email address having a Fotoware Alto user account. Regular users are unlimited and free (except for the Standard plan where there is a cap at 2000 usch regular users).

It is not recommended (but also not prohibited) to share regular user accounts among multiple individuals but warranty restrictions might apply for such shared use.
A Read-Write user is a Fotoware Alto user with at least one of the following privileges:
- can create, assign, edit, rights manage or delete files, virtual or list items (directly or via any schema such as a layer, field-set or relationship fields etc.);
- can create, assign, edit, rights manage or delete schemas, users, roles, permissions;
- can manage system settings (not related to user’s account).
Support users of Fotoware Alto or eligible partners are not counted against the RWU quota.

Technically, you can share Read-Write user accounts but it is prohibited – even for integrations, apps and microsites. For the sake of clarity, if multiple individuals use a Regular user account then this is no problem except you might lose SLA warranties. But if multiple individuals use a single RWU account via an integrated 3rd party software in an interactive way that provides immediate access to features and data of CP then every such user is regarded a RWU.

Exceptions are integrated systems, apps or similar which use at least a single dedicated RWU per integration/app no more often than once every hour (e.g. for batch update jobs from an ERP), or if we have approved such use in writing under terms (e.g. OEM).

Please inquire – we’re happy to understand your use case and clarify.
Calculating your storage needs depends on a variety of factors, and as a consequence it can vary greatly.

As a rule of thumb for an average system, you might want to calculate the deduplicated net storage of your files and add to this the intended number of virtual items multiplied by 30 KB and the intended number of list items multiplied by 10 KB.

Then multiply the total sum by a factor of 1.5 – 2 for approximating the total amount of storage required (including output formats and a reasonable amount of backup storage).

Please note that overuse of your storage quota by more than 10% per month, or for more than one month per calendar quarter, will be charged.
If the value of a field directly or via references contains values of several fields, we call all these fields "nested fields".

For example, you can display the value "Product A" in the metadata field "Product" of a layer, which is taken from the list "Product Name" and stored there in the field "Name", where in addition a field "Colours" contains the values "green, red, blue", which in turn come from another list called "Product Colors", where in a field "Colour" the names of the colour and perhaps also the corresponding RGB value is stored in the field "RGB"...

If you now index the Product field across all levels in such a way that the product can also be found and filtered via the RGB value of the color, then you are totally indexing (with all nestings) the values from four fields, and not just one: "Product", "Name", "Colors" and "RGB "also nested fields.

This increases the number of indexed search fields that count towards the quota defined for your selected plan.
We understand this can happen and hence try to be forthcoming for any overuse that happens without bad intention and that doesn’t violate our Acceptable Use Policy (AUP)

As such, a temporary overstepping in content or list items, disk space or traffic of 25% in a single month per calendar quarter is generally acceptable.

Additionally, during the first three months of using Fotoware Alto, you can overstep up to 100 % as we understand that you are migrating data.

As a general rule, we always try to warn you prior to having you incur additional costs. However, there might be rare cases where overuse is so significant that we do immediately restrict your use of the service or license factors, and for which we do reserve charging you without having warned you.
We currently count all API calls the same while technically they are not, and highly differ wrt. load on our infrastructure.

That said, we constantly monitor our API and reserve the right to throttle or limit any API calls now and in the future, especially if they are “heavy” and threaten to impact our infrastructure to a degree it becomes inoperable for you and other customers.

Examples of heavy API calls are all write batch operations that are made through schemas with many fields.

While you can max out your API calls over a shorter period of time, the effective average number of API calls over a longer period will be lower. This is due to general throttling mechanisms we have in place which limit your API Calls based on your specific and general load, API consumption patterns, and more.
While it is not prohibited, we recommend to strictly not share API keys with different clients or integrators.

Reasons:

All integrators and clients will receive the same access permissions and will register for the same live stream events, if you use this feature.

Additionally, the API call quota is defined per key and then also becomes shared among all clients which might result in lower performance.

Debugging becomes complicated too, and other features might be limited.

Finally, we also do not warrant any issues arising of or in conjunction with shared API keys.
When you are buying any ready-made or custom-developed connectors, microsites or apps from third-parties, then the app and the data exchanged are subject to the Traffic, API call and API key quotas of your selected subscription plan.

Please also ensure that individual users of apps which are capable of writing data into Fotoware Alto via API are properly using a dedicated Read-write user account.
Whenever we speak of “unlimited” or “custom”, system limitations still apply regardless of a plan.

Not all limits are hard cut so we might reach out to you in case you overuse, and request a change in usage subject to a grace period (unless you really heavily overused, in which case we reserve some more drastic action).

In any case, we do not warrant the Service to perform if system limitations are overstepped and also take note that these system limitations will change over time and we explicitly reserve such changes as per the terms of our agreements.
- 100 million content or lists items (combined)
- 1000 custom schemas (layers, lists, relationships, fieldsets etc.)
- 10’000 search-indexed or filterable fields (combined)
- 10’000 search-indexed or filterable fields (combined)
- 1000 sortable fields
- 100 items referenced per Tagbox or Relationship field
- 100 items of fields added in a fieldset field
- 100 fields per schema
- 10'000 characters entered into a text field
- 100’000 of active shares and embeds (combined)
- 1000 items per share or embed
- 200 user roles
- 200 permission sets
- 20 Channels
- 100 Content languages
- 100 API keys
- 3000 API Calls per minute

Subscription plans & services for Fotoware Alto

Subscription plans

Standard

Premium

Enterprise

Standard features:

Standard features plus:

Premium features plus:

Functionality

Functionality

Standard

Premium

Enterprise

Primary use cases

Delivery & Portals

Content Management

Automation & workflow

Data modelling & insights

User management

Available connectors

API & SDK

SLA & warranties

Other features & metrics

FAQ & definitions