FotoWare Support

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FotoWare Support Packages Comparison

FotoWare offers different levels of support in order to fit your organizations needs.

FotoWare Standard FotoWare Care Plus FotoWare Care Premium FotoWare Care Platinum
Technical Support via email or contact form
Included for all customers with a valid agreement.
Phone Support
Monday to Friday 08-18 CET (except for public holidays).
4 hours response time
Monday to Friday 08-18 CET (except for public holidays).
Ad-hoc configuration changes on existing set up
Examples: adding archives, users, groups , markers, actions or metadata fields. Set up of new workflow or substantial changes to the existing set up will be estimated and invoiced on time and material basis.
Dedicated Support Engineer
Dedicated Professional Services Manager
Installation of new features and releases on servers
OnPrem only: Not including maintenance of hardware, server upgrade, or on-site work at customer's location.
Reviews & health Checks
Recommendations & advice
Continues proactive advice from your DAM advisory team
Tailored elements to fit your organisations needs
24/7 Phone Support
Saas only: For incidents in the 'critical' and 'high' categories. Examples: complete failure of a service, including but not limited to complete inability to access or use the platform, or essential functionalities are disrupted.

Contact us if you are interested in the Support Package or have any questions. Your Key Account Manager or our Customer Success team will assist you.


Do you need expert help with your FotoWare DAM? 

Our professional services team consists of DAM experts with decades of experience who can help you to accelerate implementation, optimize your configuration, and drive maximum value out of your solution.

We'll be happy to help you achieve your goals and meet your team’s digital asset management demands.

Read more about Professional Services here