| FotoWare Standard | FotoWare Care Plus | FotoWare Care Premium | FotoWare Care Platinum | |
|---|---|---|---|---|
| Technical Support via email or contact form Included for all customers with a valid agreement. |
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| Phone Support Monday to Friday 08-18 CET (except for public holidays). |
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| 4 hours response time Monday to Friday 08-18 CET (except for public holidays). |
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| Ad-hoc configuration changes on existing set up Examples: adding archives, users, groups , markers, actions or metadata fields. Set up of new workflow or substantial changes to the existing set up will be estimated and invoiced on time and material basis. |
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| Dedicated Support Engineer | ||||
| Dedicated Professional Services Manager | ||||
| Installation of new features and releases on servers OnPrem only: Not including maintenance of hardware, server upgrade, or on-site work at customer's location. |
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| Reviews & health Checks | ||||
| Recommendations & advice | ||||
| Continues proactive advice from your DAM advisory team | ||||
| Tailored elements to fit your organisations needs | ||||
| 24/7 Phone Support Saas only: For incidents in the 'critical' and 'high' categories. Examples: complete failure of a service, including but not limited to complete inability to access or use the platform, or essential functionalities are disrupted. |
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Contact FotoWare Support
Reach out to the support team by filling out this form.
Do you need expert help with your FotoWare DAM?
Our professional services team consists of DAM experts with decades of experience who can help you to accelerate implementation, optimize your configuration, and drive maximum value out of your solution.
We'll be happy to help you achieve your goals and meet your team’s digital asset management demands.
