FotoWare is expanding and seeks Key Account Manager  

  

FotoWare makes innovative Digital Asset Management (DAM) solutions to customers all over the world. Our mission is to empower people and organizations to do more with their content. Our employees have a large impact on the future of FotoWare.   

Our main goal is to keep delighting our existing customers with our products and services. One of our key strategies is to expand our market share and hence attract new customers.  

  
As a Key Account Manager at FotoWare, you will be part of the customer experience team, that ensures the best customer satisfaction and product knowledge for customers all over the world. This role is dedicated to giving customers a great product experience when working with FotoWare software and services.  

  

The right candidate will have the possibility to grow into several career paths over the next years.  
 
As Key Account Manager you will:  

  • Increase customer satisfaction and product use on existing customer base in several countries around the world
  • Engaging with customers via e-mail, phone and video conferences, and the occasional F2F meeting 
  • Ensure customer retention and grow accounts through better user adoption, migration and upsells
  • Identify opportunities to cross-sell related offerings
  • Proactively plan and communicate with customers via- monthly collaboration and customer needs
  • Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation actions
  • Identify opportunities for increasing customer satisfaction via additional service offerings
  • Stay up to date on knowledge of FotoWare's products and services and provide feedback on our products and documentation  
  • Help customers achieve immediate value from their product
  • Build and maintain meaningful, lasting relationships to build brand ambassadors 

  

Professionally you have:  

  • Minimum 3 years of Customer Success, Account Management or Sales related experience 
  • A strong passion for sales and customer relationships 
  • The drive to take initiative and thrives in a cooperative team environment  
  • Ability to prioritize and manage workload effectively
  • Ability to communicate verbally and in writing with customers in a professional and friendly manner
  • Good organizational and analytical skills, ability to plan, track tasks and deliver to agreed timescales 
  • Comfortable with advising and guiding new and existing clients to use our product in the best possible way
  • Good English in speech and writing – FotoWare has customers and colleagues from all over the world, therefore fluency in English is a requirement  

  

It would be a benefit if you:  

  • Have experience with SaaS
  • Have sales experience within media, retail or law enforcement 
  • Have international experience, through education or experience
  • Have competency in German or French

  

As a person you:   

  • Are curious of new technology and how it can benefit our customers
  • Are a team player, focused on accomplishing common goals
  • Are accountable and solution-oriented
  • Have the drive and commitment to work in a highly dynamic environment
  • Work well independently and take responsibility and ownership
  • Have a growth mindset and are willing to learn new things
  • Are positive, and service-minded with good communication skills
  • Identify with our values: Innovative, Passionate, Responsible and Caring

  

FotoWare offers you:  

  • A position in an international environment filled with possibilities for personal and professional growth
  • A position in a company with 45% female employee share, and 35% employee share from nationalities outside of Norway
  • A culture of social interaction and sharing in a diverse and including work environment 
  • Access to learning resources, training, and courses
  • Opportunities for employee input and inclusion
  • A workplace that values flexible workstyles, workhours and diversity and is certified as aGreat Place to Work
  • A company with more than 20 years’ experience with 4.000 customers globally, including the White House Historical Association, Wings of Support, The Financial Times, Volkswagen and the Metropolitan Police

  

We have a culture of integrity, collaboration, and curiosity. In FotoWare, everyone can make a difference.  
  

Do you want to be part of our team? We would like to hear from you!  

  

Please send your CV and Cover Letter in either English or Norwegian to Arna Storm (arna.storm@ fotoware.com )as soon as possible  

 

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