FotoWare Care Premium

For customers who want prioritized support and recommendations.

In this package you will get a yearly review where we conduct a health check on your set up and provide recommendations based on the findings.

We also do an analysis of “integration discovery” and make recommendations for integrations your company could benefit from. The implementation of these integrations will be sold as a separate project (hours for professional services).

What is included:

  • Prioritized support with 4 hours* response time
  • A dedicated team of Technical Support and Professional Services
  • Annual Review and Health Check
  • Assessment of your configuration and help to fine-tune your FotoWare, so you maximize its value
  • Metadata governance to make sure your metadata is always searchable and up-to-date
  • Integration discovery and recommendations
  • Configuration changes
  • Installation of new feature releases on servers**
As an add-on to all Care packages we also provide 24/7 Phone Support for our SaaS customers. With 24/7 Phone Support you can call our support team and get assistance in case complete failure of the service or if essential functionalities are disrupted.