FotoWare Care Platinum

For customers who want continuous and proactive DAM advisory.

Work with a designated DAM Advisory team (KAM, Support Engineer and Professional Services) who will provide you with best practices, strategies, and proactive recommendations. All fine-tuned to your industry and business requirements.

Through quarterly reviews you will work together with your DAM advisory team to explore and innovate and we advise you on how to gain additional business value and growth.

In addition, we will conduct the implementation of FotoWare standard integrations, help you with GDPR management to make sure your business’ asset-use is compliant with GDPR, and assist with training sessions, so you can use FotoWare most efficiently.

What is included:

  • Prioritized support with 4 hours* response time
  • Technical Support via phone or email in case of problems/ malfunctions in the software
  • A dedicated DAM advisory team of KAM, Support Engineer and Professional Services
  • Quarterly Review and Health Check
  • Assessment of your configuration and help to fine-tune your FotoWare, so you maximize its value
  • Metadata governance to make sure your metadata is always searchable and up-to-date
  • Explore and Innovate: we advice you how to gain additional business value and growth
  • Integration Discovery and implementation of standard integrations
  • GDPR management, making sure your business’ asset-use is compliant with GDPR
  • Training and Adoption – training sessions to make sure you use FotoWare most efficiently
  • Configuration changes
  • Installation of new feature releases on servers**

As an add-on to all Care packages we also provide 24/7 Phone Support for our SaaS customers. With 24/7 Phone Support you can call our support team and get assistance in case complete failure of the service or if essential functionalities are disrupted.