FotoWare 24/7 Support
Get the highest level of assistance to ensure you get the help you need instantly,
at any time. 24/7 Emergency Team is available when you need us no matter what day
of the year. Available for SaaS customers only.
- 4 hours response time
- Extended support office hours: 08:00 to 18:00 CET/CEST*
- Phone support
- A dedicated support engineer based on availability
- 8 hours of Professional Services included per contract year
- 24/7 Emergency Team support in the following categories:
Critical** – Complete failure of a service, including but not limited to complete inability to access or use the platform.
(Examples: when you can not log in to the system, menus or actions do not respond, pages do not open or are missing)
High*** – Essential functionalities are disrupted.
(Examples: when critical functionality, f.e., search, is not available or does not respond.)
- Currently available for FotoWare SaaS customers only
What to Expect
- The highest level of assistance with a 24/7 Emergency Team