FotoWare 24/7 Support

Get the highest level of assistance to ensure you get the help you need instantly,
at any time. 24/7 Emergency Team is available when you need us no matter what day
of the year. Available for SaaS customers only.

FotoWare System

What's Included

  • 4 hours response time​
  • Extended support office hours: 08:00 to 18:00 CET/CEST*
  • Phone support ​
  • A dedicated support engineer based on availability​
  • 8 hours of Professional Services included per contract year
  • 24/7 Emergency Team support in the following categories: ​
    Critical** – Complete failure of a service, including but not limited to complete inability to access or use the platform. ​
    (Examples: when you can not log in to the system, menus or actions do not respond, pages do not open or are missing)
    High*** – Essential functionalities are disrupted. ​
    (Examples: when critical functionality, f.e., search, is not available or does not respond.​)
  • Currently available for FotoWare SaaS customers only

What to Expect

  • The highest level of assistance with a 24/7 Emergency Team