FotoWare Knowledge Base

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The Knowledge Base allows you to quickly find answers to questions you may have about your FotoWare products, and guidelines on how to troubleshoot issues that can arise.

You can click in the search box below and search within the entire knowledge base, or you can search for articles related to a particular product by choosing your product from the list to the right.

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Configuring FotoWeb to use an existing SQL server

When configuring FotoWeb to use an external SQL server, you need to make sure you install Native Client 9 on the FotoWeb server

Published: 6/25/2014 1:41:33 PM

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Activation fails after restoring Mac OS from Time Machine backup

What to do if you have restored your Mac OS from a Time Machine backup and can no longer activate FotoStation

Published: 6/24/2014 12:53:53 PM

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FotoWeb Desktop Extension for Creative Suite stops working - Hotfix available

FotoWeb Desktop extensions for Adobe CS/CC stops working because of an expired certificate.

Published: 5/15/2014 3:50:20 PM

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Active Directory user is denied login to FotoWeb. Log reads: Not a member of any imported group

Useful information if you have problems logging into FotoWeb with an AD user

Published: 3/27/2014 12:53:07 PM

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FotoWeb Desktop for iPad or iPhone does not allow access to my photos

FotoWeb Desktop for iOS devices does not allow access to your photos and videos if location services have been disabled.

Published: 12/10/2013 12:17:36 PM

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FotoWeb does not show all assets when using a fixed grid size in templates that support infinite scroll

If FotoWeb templates have been customized to use a fixed grid size, the infinite scroll functionality may cause thumbnails to be "skipped" in the grid.

Published: 10/14/2013 9:34:57 AM

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Active Directory Issues after initial login in FotoWeb 6.0.255

Troubleshooting AD issues in FotoWeb 6.0

Published: 7/24/2013 11:59:15 AM

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Activation problems

Troubleshoot FotoWeb activation problems

Published: 7/24/2013 11:56:16 AM

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Failure to register COM objects during install

Troubleshooting COM object error during FotoWeb 6.0 installation

Published: 7/24/2013 11:53:33 AM

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Do FotoWare applications version 6.0 work in virtual operating environments?

Can i run FotoWare 6.0 in virtual environments?

Published: 7/24/2013 10:35:51 AM

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Can I install FotoStation 6.0 on more than one computer?

Can FotoStation 6.0 be installed on more than one computer?

Published: 7/24/2013 10:32:45 AM

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FotoStation 6.0 editions licensing information

Learn about the different versions of FotoStation 6.0

Published: 7/24/2013 10:28:20 AM

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Customizing FotoStation 6.0 display templates

How to modify the FotoStation display templates

Published: 7/24/2013 10:23:44 AM

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Policy on support for third-party products

Useful information about the third-party products shipped with our installers

Published: 7/24/2013 10:22:05 AM

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Support for Windows Server 2008

Does FotoWare support Windows Server 2008?

Published: 7/24/2013 10:18:35 AM

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