ERRDOC: Failure during offline activation

The information in this article applies to:

• Offline activation of FotoWare products (version 6.0 and 7.0)

SYMPTOMS

You have received an offline activation response file (.fwar), but when trying to activate with the file, the FotoWare product still fails to activate.

CAUSE

The product key you are trying to use has expired after you have run a fulfillment process and been issued new product keys. The automated system that handles offline activation requests does not recognize this and returns an activation response file that contains an error message. You can verify this by opening the activation response file in Notepad or another plain text editor and looking for the error message 'Only deployed entitlement line item can be fulfilled'.

RESOLUTION

Log on to the license center and obtain your new product keys. Then generate a new offline activation request file using that key.